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I used the Orange online service last week to upgrade my phone - and I have to say I was left distinctly unimpressed with some of the usability.

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Once I'd established I didn't want to use the confusing extra box in the promo for the Orange toolbar, or their web search, there was an opportunity to put in my email address and password.

Now, I'm fairly certain that the unique identifier of my Orange account is my phone number, and I've always logged in using that before.

Maybe this email thing was for their new web-based customers?

Anyway, I was a bit confused, so I clicked "Your account".

That took me to a page that presented me with a choice of logging in using my mobile account, or of logging in with my internet service account. Surely that was exactly the same choice I had been given on the previous page?

So, for a second time, I indicated that I wanted to sign in, not register, and finally, on the fourth screen I'd been shown since typing in uk, I was able to enter my phone number and password. After I put my phone number in, I then had to tick a selection either to register or to enter an existing password. You mean to tell me that after all the performance so far, and 7 screens full of repeated menu choices and information, that That wasn't the end of the trauma, although I don't have screenshots for the rest.So it looks like Orange have asked me twice in succession whether I want to 'sign in' or 'register' - and then have taken me to a form where I can do both But what's that in the top right-hand corner of the upgrade screen? Suffice it to say that I was already ill-disposed towards the process by now, so found the e-commerce bit full of usability issues too.Not least of which was the on-screen promise that you are on step 1 of a 4 part journey, then step 2 of a 4 part journey.Then you get to step 3, where you enter your postcode. Then step 3 for a third time, as you confirm a shipping address. The Terms and Conditions that you were presented with during the process were also particularly unhelpful.They consisted of a long list of chapter titles, and when you clicked on the chapter heading, it expanded to show the exact T&C's.Which would be fine, except that there were, it seemed, in excess of 30 chapter headings, and they covered everything the Orange lawyers could possibly ever want you to agree to, including time limited special offers.


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